Refund policy
GIUSEPPE DOMENICO
Fine Watch Reseller
REFUND POLICY
Effective Date: July 20, 2026
At Giuseppe Domenico, all sales are considered final. Due to the nature of pre-owned and luxury timepiece sales, refunds are granted only in the limited circumstances described below. Customers are strongly encouraged to review all item descriptions, photographs, and condition notes carefully before completing a purchase.
1. Eligible Refund Scenarios
A refund request will only be considered under the following four (4) circumstances:
a) Item Arrives Damaged or Broken
If a timepiece arrives in a condition materially worse than described at the time of sale — including physical damage, broken components, or non-functional movement — the buyer must document the damage with photographs upon receipt and submit a refund request within the eligibility window specified in Section 2.
b) Item Significantly Not as Described
If an item differs materially from its listed description in a way that was not disclosed prior to purchase — such as undisclosed scratches, replaced parts, incorrect model references, or misrepresented movement grades — the buyer is eligible to request a refund. Minor cosmetic imperfections consistent with age or use that were disclosed in the listing do not constitute grounds for a refund.
c) Item Never Arrives
If a shipment is not delivered within 30 calendar days of the confirmed dispatch date and cannot be located through carrier tracking, the buyer may request a full refund. Giuseppe Domenico reserves the right to file a carrier claim and conduct an investigation prior to issuing any reimbursement.
d) Item Is Counterfeit or Not Authentic
If a timepiece is subsequently determined to be counterfeit, a replica, or otherwise misrepresented as authentic, the buyer is entitled to a full refund. Authenticity disputes must be supported by a written assessment from a recognised independent watchmaker, certified horologist, or authorised service centre. Giuseppe Domenico takes authenticity seriously and will cooperate fully with any legitimate verification process.
2. Refund Window
All refund requests must be submitted within three (3) calendar days of delivery confirmation (or, in the case of non-arrival, within three (3) calendar days of the 30-day non-delivery threshold described in Section 1c). Requests submitted outside this window will not be accepted under any circumstances.
3. How to Submit a Request
To initiate a refund request, the buyer must:
1. Contact Giuseppe Domenico in writing within the three (3) day window.
2. Provide the original order details and a clear description of the issue.
3. Supply photographic or documentary evidence supporting the claim.
4. Where applicable (Section 1d), include a written third-party authenticity assessment.
4. Exclusions
Refunds will not be issued for any of the following:
• Change of mind or buyer's remorse.
• Cosmetic imperfections or wear consistent with age that were disclosed in the listing.
• Damage caused by the buyer after receipt.
• Requests submitted outside the three (3) day refund window.
• Subjective dissatisfaction with the item where it matches its listed description.
5. Refund Process
Upon approval of a refund request, the buyer will be required to return the item in the same condition as received, using a tracked and insured shipping method. Refunds will be processed within seven (7) business days of Giuseppe Domenico receiving and inspecting the returned item. Giuseppe Domenico reserves the right to deny a refund if the returned item shows signs of handling, tampering, or damage not present at the time of original sale.
Giuseppe Domenico · Fine Watch Reseller · All Sales Final Unless Stated Above